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Delivery Information


The Delivery process

For most of the locations across the UK the goods are delivered through a third party courier service. The courier services we are coordinating with are Royal Mail, MyHermes and UPS and it is in Agora's discretion to use any of the above companies to ship an order depending on its shipping criteria and working days.

The delivery hours are typically between 9.00 - 17.30.

Make sure that during the checkout you have given the address where you can receive your goods at least between 9.00am - 17.30pm.

After we post the goods we do not longer have any control or responsibility. You should always expect your tracking number emailed by the courier service (don't expect it if you have ordered from Glasgow or Edinburgh). Please contact us if not so we can help you. If you do not receive your goods on time contact us so we can provide you information and help on the delivery process.

During the checkout we ask you to submit your telephone number so we can get in touch with you if anything unexpected happens with your order.

Call us at 0044 141 8460 297 or contact us with an email at info@agoragreekdelicacies.co.uk to arrange a more convenient time for your delivery or change your delivery address if and when possible.


The Delivery Cost

The delivery cost includes the packaging and postage costs (P&P costs).


Delivery costs depending on your location


All orders delivered to all locations under 2 kilos cost £3.95. All orders delivered to all locations (excluding Free Collection Options) that include alcoholic bottles, frozen items and food hampers can only be shipped with UPS priority delivery.


Glasgow Delivery & Collection

  • For deliveries in Glasgow there is no shipping cost for Standard Delivery orders of £40.00 or more.

  • For deliveries in Glasgow there is no shipping cost for Priority Delivery orders of £60.00 or more.

For less than £40.00 you can pick either the Standard Delivery which costs £3.20, the delivery is within 3-5 working days OR the Priority Delivery which costs £5.20, the goods are dispatched the next working day and delivered maximum in 1 working day.

*You can always pick the option "Free Collection - Bath Street" at the checkout. This option allows you to place orders without minimum spend and collect them from Bath Street, 2-3 days upon your order. Attention!! Collect your order from "Blue Square" offices in 272 Bath Street. The offices are open 9.00-5.30 Monday to Friday and closed during weekends. Ask the receptionist for your orders!

Edinburgh Delivery & Collection

  • For deliveries in Edinburgh there is no shipping cost for Standard Delivery orders of £50.00 or more.

  • For deliveries inEdinburgh there is no shipping cost for Priority Orders orders of £80.00 or more

For less than £50.00 you can pick either the Standard Delivery which costs £5.20, the dispatch is within a maximum of 24 hours upon order and the delivery is within 3-5 working days, OR the Priority Delivery which costs £8.50, the goods are ;dispatched the same or next working day and ;delivered maximum in 1-2 working days.

*Agora arranges a ;FREE DELIVERY to Edinburgh service every 2 weeks. Pick the next "FREE EDINBURGH" delivery date at the checkout and receive your order without minimum spend anywhere you are within ;Edinburgh City Centre.

Rest of Scotland Delivery

  • For the rest of Scotland there is no shipping cost for Standard Delivery orders of £60.00 or more.

  • For the rest of Scotland there is no shipping cost for Priority Delivery orders of £100.00 or more.

For less than £60.00 you can pick either the Standard Delivery which costs £5.95, the dispatch is within a maximum of 24 hours upon order and the delivery is within 3-5 working days, OR the Priority Delivery ;which costs £9.95 for up to £60 and £4.95 from £60 to £100 and the goods are& dispatched the same or next working day and delivered maximum in 2 working days.

Rest of the UK delivery (England & Wales)

  • For the rest of the UK: including England and Wales there is no shipping cost for Standard Delivery orders of £60.00 or more.

  • For the rest of the UK: including England and Wales there is no shipping cost for Priority Delivery orders of £100.00 or more

For less than £60.00 you can pick either the Standard Delivery which costs £5.95, the dispatch is within a maximum of 24 hours upon order and the delivery is within 3-5 working days, OR the Priority Delivery which costs £9.95 which costs £9.95 for up to £60 and £4.95 from £60 to £100 and the goods are dispatched the same or next working day and delivered maximum in 2 working days.


Highlands & Islands, Channel & Offshore islands & N.Ireland delivery

  • Please follow the instructions at the checkout after you enter the delivery postcode. We reserve the right to ask for additional postage fees depending on the weight and volume of your order.

Attention!

This is not a physical store!

Our address is for corresponding reasons and for collecting your orders!!

Alcohol Purchase

The purchase of alcohol can be any time, but the delivery will be between 10.00 - 17.30.

Alcohol purchases should be made only if buyer is over 18 years old. Also, if the buyer is more than 18 years old but the recipient is younger than 18 then we won't be able to proceed with the delivery.

Packaging

In order to ensure that your order reaches your place safe and sound we do our best on packaging.

This results on using lots of packaging material.

- PLEASE RECYCLE! -

Fresh Corner

Fresh Corner includes fresh and handmade food packs, made in Glasgow and Edinburgh by Agora's Outsourced Coordinators "Wee Greek Kitchen Catering". Agora selects pure and fresh ingredients that are freshly baked upon order in quality controlled facilities.

Agora uses a third party courier in order to handle the deliveries across the UK. After the fresh pack order is dispatched Agora does not longer control or has responsibility of the products' transfer.

We do our best though so our clients receive their orders fresh, safe and in one piece! Refunds and replacements are possible in specific occasions depending on products conditions, after client's claim accompanied by photos of the received item, right after opening the pack. Photos should include the outer packaging and every part of it. Agora is not responsible for delivery delays, which can cause certain damages to fresh products.

We prefer not to dispatch Fresh items on Thursdays or Fridays

PLEASE follow our product description guidelines strictly!

Especially Spanakopita, an extremely sensitive item, should be consumed strictly the same day when received (in case there is no significant delivery delay) or to be refrigerated for a 2 days maximum. DO NOT FREEZE IT! Spanakopita is made by all pure and fresh ingredients and we intent to provide it to our clients on its best!

Baklava, orange and walnut pastries, handmade cookies, halva and more have a life time of one week after the delivery day.

Freshly made foods need 48 hours upon order to be prepared and an extra 24 hours to be dispatched and delivered!

Frozen Pies

We prefer not to dispatch Frozen items on Thursdays or Fridays

Purchase of frozen pies items is available across the UK, the price includes the packaging material necessary for the shipping and delivery requires only the Priority - Next Day Delivery service, as frozen items should be received in controlled temperature according to health and safety regulations.

Chilled Foods

We prefer not to dispatch Chilled items on Thursdays or Fridays

Purchase of refrigerated items (including sausages, meats, dairy products and more) is available across the UK, the price includes the packaging material necessary for the shipping and delivery requires only the Priority - Next Day Delivery service as chilled items should be received in controlled temperature according to health and safety regulations.

Expiry Dates & Bonus Items

We bring specific quantities from Greece to cover our clients needs. Most of our products have 5-6 months of life cycle and that means that we bring new stock when products life cycle requires it. Please keep in touch through our Facebook page, if you want to know about our latest imports, so you could have your items really fresh!

Sometimes we will include bonus items in your order. It could be something similar to other products of your order, an extra item on items you consume regularly, or an item that approaches its expiry date (3-20 days before). When the products come close to their expiry date we use to give them to our customers for free, instead to send them back to Greece. Please always check the expiry dates of your items. Supermarket chains use to sell products that are close to their expiry date in a reduced price. We prefer to provide these items as a bonus gift to our customers. We are very careful with the life cycle of our stock and we would never provide to our clients something that is not safe to consume.