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Delivery Information


The Delivery process

For most of the locations across the UK the goods are delivered through a third party courier service. The courier services we are coordinating with are Royal Mail, MyHermes and APC and it is in Agora's discretion to use any of the above companies to ship an order depending on its shipping criteria and working days.

The delivery hours are typically Monday to Friday between 9.00 - 17.30.

Make sure that during the checkout you have given the address where you can receive your goods on the expected delivery date.

After we post your parcel with a courier service, we do not longer have any control or responsibility of your parcel. You should always expect your tracking number emailed by us or/and the courier service - this doesn't apply for Glasgow or Edinburgh deliveries and collections. If you do not receive your goods on time contact us so we can provide your tracking information and help on the delivery process.

During the checkout we ask you to submit your telephone number so we can get in touch with you if anything unexpected happens with your order.

Call us at 0044 141 8460 297 or contact us with an email at info@agoragreekdelicacies.co.uk to arrange a more convenient time for your delivery or change your delivery address if and when possible.


CHRISTMAS DELIVERY

All Christmas sweets which are marked on their description as freshly made are readily available for delivery across the UK anytime, they are prepared fresh upon order and dispatched directly to your door across the UK.
Any Christmas items branded as Terkenlis are imported from Greece right before Christmas. As they only have few weeks of self live, they are imported fresh and distributed a week before Christmas, to reach you across the UK. To secure your Terkenlis Christmas and New Year items, we have them already available to PRE-ORDER them. Terkenlis Christmas items will be received between 13th and 19th December and any order contain Terkenlis items will be dispatched asap to reach you by 24th December and in time for Christmas. Their packaging ensure that they remain fresh for as long as they last!


Delivery costs depending on your location

All orders delivered to all locations under 2 kilos cost £3.95.

For orders more than 2kg, you can choose between the standard (3-5 days) and next day delivery (1-2 days).

All orders delivered with couriers to all locations (excl. Glasgow & Edinburgh) that include alcoholic bottles, frozen items and food hampers can only be shipped with priority delivery.

The delivery cost includes the packaging and postage costs (P&P costs).
Glasgow and Edinburgh have reduced shipping fees as we deliver ourselves and can be also benefited from the Free collection or Free delivery services.



Glasgow Delivery & Collection

  • For deliveries in Glasgow there is no shipping cost for Standard Delivery orders (3-5 days) of £40.00 or more.

  • For deliveries in Glasgow there is no shipping cost for Priority Delivery orders (1-2 days) of £60.00 or more.

For less than £40.00 you can pick either the Standard Delivery which costs £3.20, the delivery is within 3-5 working days OR the Priority Delivery which costs £5.20, the goods are dispatched the next working day and delivered maximum in 1 working day.

*You can always pick the option "Collection Glasgow 3-5 days " at the checkout. This option allows you to place orders without minimum spend and skip the delivery feeds by collecting them from Bath Street, 2-3 days upon your order. The collection point is at the reception of 'Blue Square' building at 272 Bath Street, at Glasgow city centre, G2 4JR. The offices are open 9.00-5.30 Monday to Friday and closed during weekends. Ask the receptionist for your orders.

Edinburgh Delivery & Collection

  • For deliveries in Edinburgh there is no shipping cost for Standard Delivery orders (3-5 days) of £50.00 or more.

  • For deliveries inEdinburgh there is no shipping cost for Priority Delivery Orders (1-2 days) ( of £80.00 or more

For less than £50.00 you can pick either the Standard Delivery which costs £5.20, the dispatch is within a maximum of 24 hours upon order and the delivery is within 3-5 working days, OR the Priority Delivery which costs £8.50, the goods are dispatched the same or next working day and are delivered in 1-2 working days.
Standard and priority deliveries are only take place on weekdays!

*Agora holds a FREE DELIVERY service to Edinburgh every week on Thursday. Pick the "Edinburgh Collection 3-5 days" shipping method at the checkout and receive your order without minimum spend skipping the delivery fees at all Edinburgh City Centre postcodes.
We also use various places as collection points within Edinburgh city centre and it's where you can pick up your order if you live and work outside city centre. We get in touch for Edinburgh deliveries or collections by Thursday every week before the free Edinburgh service. It's when we let you know about all the available collection points where we can drop off your order. You can always email us after you place your order and we let you know about all the collection points across Edinburgh city centre.

Rest of Scotland Delivery

  • For the rest of Scotland there is no shipping cost for Standard Delivery orders of £60.00 or more. The standard delivery is not applicable for orders including alcoholic bottles or frozen items. The Priority (next day) delivery comes up by default when alcoholic bottles or frozen items have been added to your basket during the checkout. There is no shipping cost for Priority Delivery orders of £100.00 or more.

    Standard and priority deliveries are only take place on weekdays!


    For less than £60.00 you can pick either the Standard Delivery which costs £5.95, the dispatch is within a maximum of 24 hours upon order and the is within 3-5 working days, OR the Priority Delivery which costs £9.95 for up to £60 and £4.95 from £60 to £100 and the goods are dispatched the same or next working day and delivered maximum in 2 working days.

Rest of the UK delivery (England & Wales)

  • For the rest of the UK: including England and Wales there is no shipping cost for Standard Delivery orders of £60.00 or more. The standard delivery is not applicable for orders including alcoholic bottles or frozen items. The Priority (next day) delivery comes up by default when alcoholic bottles or frozen items have been added to your basket during the checkout. There is no shipping cost for Priority Delivery orders of £100.00 or more.

For less than £60.00 you can pick either the Standard Delivery which costs £5.95, the dispatch is within a maximum of 24 hours upon order and the delivery is within 3-5 working days, OR the Priority Delivery which costs £9.95 for up to £60 and £4.95 from £60 to £100 and the goods are dispatched the same or next working day and delivered maximum in 2 working days.


Highlands & Islands, Channel & Offshore islands & N.Ireland and Republic of Ireland delivery

  • Please follow the default delivery options appearing at the checkout and after you enter the delivery postcode. The standard delivery is not applicable for orders including alcoholic bottles or frozen and fresh items. We reserve the right to ask for additional postage fees depending on the weight and volume of your order.

Europe and Worldwide delivery

  • We can deliver anywhere we ask to. We arrange regular deliveries across Europe, US and Australia.The shipping fees are calculated based on the order weight and delivery address, so please get in touch by email including the items you want to order and their exact quantity (that includes even a screenshot of your cart) as well as the exact delivery address. Email us the above information at info@agoragreekdelicacies.co.uk and we will ge the best quote for your order and shipping address.

Attention!

This is not a physical store! We only operate online.

Our address at the "Blue Square" building at 272 Bath Street, in Glasgow, G2 4PR, is only for collecting your orders from the reception of your building, after you have placed your orders online!! After you have placed our order and picked collection, we get in touch to arrange the most convenient collection date and time. Then you can pick up your order Monday to Friday 9.30 -19.30.

Our working, delivery and collection hours are Monday to Friday 9.30 - 17.30./strong>



Alcohol Purchase

The purchase of alcohol can be any time, but the delivery will be between 10.00 - 17.30.

Alcohol purchases should be made only if buyer is over 18 years old. Also, if the buyer is more than 18 years old but the recipient is younger than 18 then we won't be able to proceed with the delivery.

Packaging

In order to ensure that your order reaches your place safe and sound we do our best on packaging.

This results on using lots of packaging material.

- PLEASE RECYCLE! -

Fresh Corner

Fresh Corner includes fresh and handmade food packs, made in Glasgow and Edinburgh by Agora's Outsourced Coordinators "Wee Greek Kitchen Catering". Agora selects pure and fresh ingredients that are freshly baked upon order in quality controlled facilities.

Agora uses a third party courier in order to handle the deliveries across the UK. After the fresh pack order is dispatched Agora does not longer control or has responsibility of the products' transfer.

We do our best though so our clients receive their orders fresh, safe and in one piece! Refunds and replacements are possible in specific occasions depending on products conditions, after client's claim accompanied by photos of the received item, right after opening the pack. Photos should include the outer packaging and every part of it. Agora is not responsible for delivery delays, which can cause certain damages to fresh products.

We prefer not to dispatch Fresh items on Thursdays or Fridays

PLEASE follow our product description guidelines strictly!

Especially Spanakopita, an extremely sensitive item, should be consumed strictly the same day when received (in case there is no significant delivery delay) or to be refrigerated for a 2 days maximum. DO NOT FREEZE IT! Spanakopita is made by all pure and fresh ingredients and we intent to provide it to our clients on its best!

Baklava, orange and walnut pastries, handmade cookies, halva and more have a life time of one week after the delivery day.

Freshly made foods need 48 hours upon order to be prepared and an extra 24 hours to be dispatched and delivered!

Frozen Pies

We prefer not to dispatch Frozen items on Thursdays or Fridays

Purchase of frozen pies items is available across the UK, the price includes the packaging material necessary for the shipping and delivery requires only the Priority - Next Day Delivery service, as frozen items should be received in controlled temperature according to health and safety regulations.

Chilled Foods

We prefer not to dispatch Chilled items on Thursdays or Fridays

Purchase of refrigerated items (including sausages, meats, dairy products and more) is available across the UK, the price includes the packaging material necessary for the shipping and delivery requires only the Priority - Next Day Delivery service as chilled items should be received in controlled temperature according to health and safety regulations.

Expiry Dates & Bonus Items

We bring specific quantities from Greece to cover our clients needs. Most of our products have 5-6 months of life cycle and that means that we bring new stock when products life cycle requires it. Please keep in touch through our Facebook page, if you want to know about our latest imports, so you could have your items really fresh!

Sometimes we will include bonus items in your order. It could be something similar to other products of your order, an extra item on items you consume regularly, or an item that approaches its expiry date (3-20 days before). When the products come close to their expiry date we use to give them to our customers for free, instead to send them back to Greece. Please always check the expiry dates of your items. Supermarket chains use to sell products that are close to their expiry date in a reduced price. We prefer to provide these items as a bonus gift to our customers. We are very careful with the life cycle of our stock and we would never provide to our clients something that is not safe to consume.

Offers

The items included in this category are either limited in stock or have close expiry date. We update our offers category every week, so have an eye regularly to find your favourite foods with even better price! Please read carefully the individual description of each item under offer to find out about their expiry date and potential consumption information.

Agora Online Gift Card

Agora Gift Card is available to get it online in £20 or £50 price value. Enter the preferred price value and the email address of the receiver of the gift card. It can be your own email address or the person you want to offer it. As soon as you place your order, the gift card will be emailed in the form of PDF to the receiver's email address and will include a unique code. To redeem the gift card all you have to do is place the unique gift card code at the relevant field of the checkout page and the value of the card will automatically be deducted from your order's total. Please be aware that the gift card code is not applicable on the shipping fees, these will be charged at the end of any order after the gift card value has been deducted for the order's total amount.