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Privacy Policy

Protecting your personal details on our website.

In Agora we take the protection of your personal information seriously. The Privacy Policy section that follows, explains the process and purposes the company uses to gather your data. By choosing to submit your personal details, you agree in using them for the company's purposes below. However, as we are compliant with the new data protection law, your personal data are stored safely and encrypted. At Agora Greek Delicacies Ltd (registered number SC434525), with registered office is at 272 Bath Street G2 4JR, we know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.A member of our team has been designating to monitor the way your data is collected and used and you can get in touch here. The Company reserves the right to amend our privacy statement to reflect changes to our business, website or to data protection legislation. You should therefore revisit this privacy statement on a regular basis to ensure you are familiar with its terms.


By accepting our Website Terms when visiting www.agoragreekdelicacies.co.uk ('the Website') and by submitting your information during a purchase, you are accepting and conse

Read below for more information regarding your data process and protection.

Our Processes

When you complete a payment or create an account with us, we store your personal details such as:

- Your full name
- Your email address
- Your telephone number
- Your delivery address



We have strict security measures to protect Personal Data.

After the purchase is completed, we store your personal information also to our accounting system and should you choose any type of subscription, we also store the data to our emailing program. Your data are stored encrypted to our e-commerce system. Thus your data are encrypted and protected in case of any data breach and one member of the team has been appointed as the Data Protection Officer and is responsible for monitoring internal compliance with GDPR

Should you wish to remain subscribed to our eshop’s members’ area, then you should know that we have the highest level of privacy. However, should you wish to delete your account and with it your personal data, you can easily do it through your account with Agora.

Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.


How we use your data

This website has SSL (Secure Sockets Layer ) certificate in place, to securely encrypt all the details that are entered into any forms, the checkout, he members area and any other field of the website. You can view yourselves the implementation of the SSL certificate at the browser bar that shows that our website is secure.

We use your data to:
1. Help us identify you when you contact us
2. Help us to identify accounts, services and/or products which you could have from us or selected partners from time to time
3. To allow us to carry out marketing analysis and customer profiling (including with transnational information), conduct research, including creating statistical and testing information.
4. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this
5. Provide the courier services with the right details when it comes to the parcel shipments
6. Have an up to date accounting system with all the information needed regarding sales up to five years
7. Contact you for market research purposes, in order to improve our products and services
8. Increase the exposure of our business to existing or potential audience through third party data processors
9. Inform you about our companies and product news, offers and company and delivery information through third party data processors
10. Improve our products and services through internal process of orders data
11. Keep internal records

Your Rights

You have the ‘Right to be Forgotten’, by asking us to delete your account, your details and your history from one, two or any of our programs.

If you have already got subscribed and you have an account with us, you can easily click the ‘Delete my account’ link, which sits within the member’s area under your account. Then we will make sure to delete your history and details from any other of our systems, your details may have been stored.

If you have only subscribed to our newsletter, you can then either click one of our latest newsletter send and click unsubscribed or email us with your request.

Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

-  Letting you navigate between pages efficiently

-  Enabling a service to recognise your computer so you don't have to give the same information during one task

-  Recognising that you have already given a username and password so you don't need to enter it for every web page requested

-  Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

 

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Agora Greek Delicacies Ltd, 272 Bath Street G2 4JR, or email us at info@agoragreekdelicacies.co.uk.

 

Cookie name - Description

_utma : The _utma cookie is part of Google analytics, and is primarily used to track visits to any site that uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third-party cookie.

_utmb : These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See Google Privacy Overview

_utmc : These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See Google Privacy Overview

_utmz : These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See Google Privacy Overview

 

By using this website, you agree that we can place these types of cookies on your device.

Links

6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

We use third party data processors for our day to day activities such as Google, Facebook, Mailchimp, LinkedIn, Instagram etc as well as Magento, Quickbooks, Paypal and Worldpay and Kashflow for our daily operations, which are data compliant connected systems.

We exclude all liability for loss that you may incur when using these third party websites.

We need your consent by opting-in – ticking the subscription box - on either any contact form on the website or at the checkout, before we contact you for any news, offers etc through a newsletter via a third party data processor.

Any account creation on our website is securely encrypted in our system and your data are protected.

The payment gateways we use to make our eshop functional are also compliant to the EU and US privacy laws.

On the social media field, any conversations carried through the businesses Social media that include personal details of an individual have to be deleted after the conversation is over.

Further Information

If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Agora Greek Delicacies Ltd, 272 Bath Street G2 4JR, or email us at info@agoragreekdelicacies.co.uk.

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@agoragreekdelicacies.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. This applies to information we hold about companies and other organisations.

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@agoragreekdelicacies.co.uk or writing to us at the address noted above. There may be a nominal charge to cover administrative costs.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@agoragreekdelicacies.co.uk or write to us at the address above to update your Personal Data.